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Google's New 'Call for Me' Feature Enhances AI-Powered Phone Interactions

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Google has introduced 'Call for Me', a new feature that allows its AI, Gemini, to make calls on behalf of users.

  • Launch Details:

    • Initially available to Pixel 11 owners in the U.S. who have a Gemini subscription.
    • Requires the beta version of Google's Phone app for Android as it's still experimental.

  • Capabilities:

    • Gemini can provide personal information, with user approval, during calls.
    • Users can monitor the calls in real time and take control at any moment.
    • Calls are made using the user's personal phone number directly.

  • Functions:

    • Can perform tasks like checking product availability, making reservations, rescheduling appointments, and placing holds.
    • AI handles navigating phone menus, holding calls, and maintaining conversations.
    • Users can view a live transcript of the interaction.

  • Context and Development:

    • Builds on Google's past experiments with AI calling technology, notably its demonstration at the I/O developer conference years ago.
    • Similar past features include ‘Ask for Me’, ‘Hold for Me’, and ‘Direct My Call’.
    • Google aims for widespread use, but emphasizes the need for extensive testing due to the nuance of real-world conversations.